<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>

% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );

<& /Elements/ListActions, actions => \@results &>

<table width="100%" class="ticketsummary" >
      <tr>
        <td valign="top" width="50%" class="boxcontainer">
%# Oeris::HideWidgets - Basics
% my $OerisHideWidgetBasics = 0;
% $OerisHideWidgetBasics = 1 if $session{'CurrentUser'}->HasRight(Object => $RT::System, Right => 'OerisHideWidgetBasics');
% my $groups = RT::Groups->new($session{'CurrentUser'});
% $groups->LimitToUserDefinedGroups;
% $groups->ForWhichCurrentUserHasRight(
%     Right             => 'OerisHideWidgetBasics',
%     IncludeSuperusers => 0,
% );
% $OerisHideWidgetBasics = 1 if $groups->Count;

% $RT::Logger->debug("Oeris::HideWidgets - Basics : Current User Has Right ? ".$OerisHideWidgetBasics);
% if ( !$OerisHideWidgetBasics ) {      
          <&| /Widgets/TitleBox, title => loc('The Basics'),
                ($LinkBasicsTitle ? (title_href => $title_box_link) : ()),
                title_class=> 'inverse',
                color => "#993333" &>
                <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
                <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
          </&>
% } else {
	&nbsp;
% }
        </td>
        <td valign="top" width="50%" class="boxcontainer">
%# Oeris::HideWidgets - Dates
% my $OerisHideWidgetDates = 0;
% $OerisHideWidgetDates = 1 if $session{'CurrentUser'}->HasRight(Object => $RT::System, Right => 'OerisHideWidgetDates');
% $groups = RT::Groups->new($session{'CurrentUser'});
% $groups->LimitToUserDefinedGroups;
% $groups->ForWhichCurrentUserHasRight(
%     Right             => 'OerisHideWidgetDates',
%     IncludeSuperusers => 0,
% );
% $OerisHideWidgetDates = 1 if $groups->Count;

% $RT::Logger->debug("Oeris::HideWidgets - Dates : Current User Has Right ? ".$OerisHideWidgetDates);
% if ( !$OerisHideWidgetDates ) {        
          <&| /Widgets/TitleBox, title => loc("Dates"),
                title_class=> 'inverse',
                 color => "#663366" &>
          <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
          </&>
% } else {
	&nbsp;
% }        
        </td>
      </tr>
</table>


<& /Ticket/Elements/ShowHistory, 
      Ticket => $Ticket, 
      URIFile => "Display.html", 
      ShowHeaders => $ARGS{'ShowHeaders'},
      DownloadableHeaders => 0,
      AttachPath => "Attachment", 
      Attachments => $attachments, 
      UpdatePath => "Update.html" 
&>


<%INIT>

my ( $field, @results );

$m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );

# Load the ticket
#If we get handed two ids, mason will make them an array. bleck.
# We want teh first one. Just because there's no other sensible way
# to deal
my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);

my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );

# store the uploaded attachment in session
if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
    $session{'Attachments'} = {} unless defined $session{'Attachments'};

    my $attachment = MakeMIMEEntity(
        AttachmentFieldName => 'Attach'
    );

    my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
    $session{'Attachments'} = {
        %{ $session{'Attachments'} || {} },
        $file_path => $attachment,
    };
}

if ( defined ($id[0]) && $id[0] eq 'new' ) {

    # {{{ Create a new ticket

    my $Queue = RT::Queue->new( $session{'CurrentUser'} );
    unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
        $m->comp( 'Error.html', Why => loc('Queue not found') );
        $m->abort;
    }

    unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
        $m->comp( 'Error.html',
            Why =>
              loc('You have no permission to create tickets in that queue.') );
        $m->abort;
    }


    ( $Ticket, @results ) =
    CreateTicket( Attachments => $session{'Attachments'}, %ARGS );

    unless ( $Ticket->id ) {
        $m->comp( 'Error.html', Why => join( "\n", @results ));
              $m->abort();
        }


        # delete temporary storage entry to make WebUI clean
        unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
            delete $session{'Attachments'};
        }

    }
    else {
        unless ( $Ticket->Load( $id[0] ) ) {
            $m->comp( 'Error.html',
                Why => loc( "Couldn't load ticket '[_1]'", $id ) );
            $m->abort();
        }

    my ( $code, $msg );


    if (
        $session{'Attachments'}
        || ( defined $ARGS{'UpdateContent'}
            && $ARGS{'UpdateContent'} ne ''
            && $ARGS{'UpdateContent'} ne "-- \n"
            . $session{'CurrentUser'}->UserObj->Signature )
      )
    {
        $ARGS{UpdateAttachments} = $session{'Attachments'};
    }
    push @results, ProcessUpdateMessage(
        ARGSRef   => \%ARGS,
        TicketObj => $Ticket
    );
            delete $session{'Attachments'};

    # delete temporary storage entry to make WebUI clean
    unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
        delete $session{'Attachments'};
    }

    my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
    push (@results, @cfupdates);


    #Update the status
    if (    ( defined $ARGS{'Status'} )
        and $ARGS{'Status'}
        and ( $ARGS{'Status'} ne $Ticket->Status ) )
    {
        ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
        push @results, "$msg";
    }


    }

    # This code does automatic redirection if any updates happen.

    unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
        $m->comp( 'Error.html',
            Why => loc("No permission to display that ticket") );
        # XXX: Why abort? then we loose footer //ruz
        $m->abort();
    }

    if (@results) {
        # We've done something, so we need to clear the decks to avoid
        # resubmission on refresh.
        # But we need to store Actions somewhere too, so we don't lose them.
        my $key = Digest::MD5::md5_hex(rand(1024));
        push @{ $session{"Actions"}->{$key}  ||= [] }, @results;
        $session{'i'}++;
        RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key);
    }

    my $Transactions = $Ticket->Transactions;

    my $attachments =
      $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );

    my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket')
                          || $Ticket->CurrentUserHasRight('ReplyToTicket');
    my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id;
    $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link);
</%INIT>


<%ARGS>
$id => undef
</%ARGS>